Cancellation Policy:

Customers can cancel their orders placed on the Balwom Textile within 24 hours of placing the order, as long as the order has not been shipped. Once the order is dispatched, cancellation requests will no longer be accepted.

Once the order is shipped, cancellation requests may not be entertained.

Customers can initiate cancellation by contacting our customer support team through the app or website.

Refund Policy:

Refunds will be processed for eligible cancellations within 5-7 business days from the date of cancellation request.

In case of cancelled orders, if payment has been made online, the refund will be processed back to the original mode of payment.

Refunds for returned products due to defects or damages will be processed after the product is received and inspected by our quality control team.

Refunds for returned products will include the product cost and applicable taxes. Shipping charges may not be refundable unless the return is due to our error or product defect.

Returns and Exchange:

Customers can request returns or exchanges for products within 7 days of receiving the order.

Products must be unused, unwashed, and in their original packaging with all tags intact for returns or exchanges.

Customers need to contact our customer support team to initiate the return or exchange process.

Return shipping costs may be borne by the customer unless the return is due to product defect or our error.

Exchanges are subject to product availability. If the desired product is not available, customers may opt for a refund or choose an alternative product.

Worldwide Delivery:

We strive to deliver orders worldwide within a maximum time frame of 1 week, subject to customs clearance and logistical constraints.

Delays in delivery beyond our control, such as customs clearance delays or natural disasters, may occur. In such cases, we will keep customers informed about the status of their orders.

Customers can track their orders through the app or website using the provided tracking information.

Note:  This policy is subject to change at the sole discretion of the Balwom website. We encourage customers to review this page periodically to stay informed about any updates or modifications to our policies.